1. It is understood that each property including the furnishings is privately owned. The Guest(s) agrees to compensate the Owner for any damages caused by their carelessness or negligence. VIRTUAL LANDSCAPE LIMITED LLC is not responsible for articles lost, stolen, or left. Guest(s) agrees not to smoke inside of the property.
2. Guest(s) agrees that VIRTUAL LANDSCAPE LIMITED LLC or its agents or employees may enter the premises for the purpose of effecting necessary repairs and/or maintenance or for other necessary purposes. Occupancy and use of the premises and communal areas shall not be such as to disturb or offend other Guests or Residents in neighboring homes. The Owner has the prerogative to terminate this agreement and ask disruptive guests to vacate.
3. The Guest(s) acknowledges and understands that he (she) is a licensee of the Owner and not a tenant; and is not acquiring any interest in the property. Should the accommodation become unavailable due to maintenance reasons or is no longer available for rental, the Owner will provide alternative accommodations and will notify the Guest if time permits. If the guest is not satisfied with alternative accommodation, then we will refund the deposited amount of rental. Guests must be at least 25 years of age unless accompanied by their family.
4. The Guest(s) acknowledges and understands that check-in is no earlier than 4:00 PM and that check-out is no later than 10:00 AM. The Guest(s) agrees to return all keys. There will be no refund for early departures for any reason, weather related or not.
5. A Non Refundable payment of 50% of the total gross rental amount, together with a complete Guest Reservation Application and License Agreement must be received and approved by the Company before a confirmation will be issued. Final payment, consisting of the remaining 50%, must be received by the Company no later than 45 days prior to arrival (or immediately if booked within 45 days of guest arrival). Should the Company not receive the final balance by this due date, the Guest(s) authorizes the Company to charge the balance due on the reservation to the Guest(s) credit card on file. Failure to make payments on a timely basis will make your reservation subject to cancellation. The Guest agrees that all interest from these payments shall go to VIRTUAL LANDSCAPE LIMITED LLC.
6. Guests agree to pay the daily, weekly, or other applicable rate as stated on the Rental Agreement. Errors in pricing and descriptions can occur and the Guest will be notified of any error. If in the opinion of the AGENT, the error substantially changes the terms of this Agreement, the Guest may cancel the reservation within five business days after receiving such notification and the Guest will receive a full refund. The Agent reserves the right to make corrections, additions, deletions, and changes in the rates and descriptions at any time without notice.
7. Absolutely NO PETS ALLOWED unless pre-approved. Bringing pets will result in the complete forfeiture of all money paid and you will be asked to vacate the property.
8. We make every effort to ensure that our properties are ready for our Guest’s arrival. (And we give preferential booking to guests who promise to be reasonably tidy.) But we will not issue refunds if the property is not cleaned by check-in time.
9. Please notify us as soon as a maintenance problem occurs. We will quickly repair or replace any appliances, see to pest control, etc., but no refunds will be given.
10. There are no refunds issued for bad weather.
11. Guest agrees to hold VIRTUAL LANDSCAPE LIMITED LLC and the owners harmless for any accident or injury whatsoever that may occur on the rental property during occupancy.
12. In addition to rental charges, properties also require a $1,000 security deposit. This deposit, less all damage or loss of items, excessive cleaning, non-compliance of check-out procedures including failure to check out at approved departure time, or forfeiture due to cancellation or violation of this Agreement or other applicable rules, will be refunded within 30 days after checkout. If damages exceed the held damage deposit, guest(s) agree to pay for and/or allow charges to credit card on file for actual costs. Invoices and receipts will be mailed or emailed to guest(s). Guest(s) agrees to report ANY damage to the house or anything in the house immediately, failure to do so may result in loss of security deposit.
13. If a pool or spa can be heated, there will be an additional charge for this option. If for some reason the equipment breaks or the heat-function fails and cannot be fixed, then the gas fee will be refunded at a prorated amount. If the pool is heating, but not to your liking, this does not constitute a refund. If a pool is heated by gas, then you will be charged the full price of the tank and any gas not used will be refunded after departure. If the gas tank runs out while you are there, you will be given the option to have it refilled and then reimbursed what you don’t use. The fee for the gas tank is $400. At check in we will see what % of the tank is full and at check-out we will calculate the gas charge.
14. All Los Suenos Resort & Marina rules and regulations during rental occupancy must be followed. Noncompliance of any of these ordinances will result in eviction of the property and forfeiture of all monies paid.
15. VIRTUAL LANDSCAPE LIMITED LLC is proud to offer a refreshing, smoke-free environment to our guests. Thank you for your understanding. A $500 cleaning fee will be taken out of your security deposit if we find evidence of smoking.
16. Some homes have security cameras in common areas for your safety. Ex. Ring Doorbells
17. All monies collected and uncollected will be due and forfeited if cancellation is required. Please send your cancellation in writing and call +506 6227 3248.
18. Cancellation Policy:
A. Guest cancellation must be in writing and balance paid in full. If you cancel your reservation, all monies will be held until the property has been rebooked and confirmed for the same rental period for the same rate. There are NO exceptions. If the property is rebooked for only part of the rental period or for a reduced rate for the reserved days, your deposit will be refunded minus any uncollected rent for the rental period, guest cancellations are subject to a cancellation-processing fee of $250, and 10% of the rental. If the property isn’t rebooked all monies will be forfeited.
B. There are no refunds issued for bad weather or other Acts of God.
